Monitor and reply to reviews from every location in one place - with templates and AI-drafted suggestions a human always approves.
Reviews are the part of your profile that decides whether a stranger calls you or the business next door. They are also the part you cannot control, which is precisely why how you respond matters so much. The owner reply is read by everyone who arrives after it, long after the reviewer has moved on.
Managing that across one location is a habit. Across twenty it is a job nobody owns, and reviews sit unanswered for weeks because checking twenty profiles by hand is nobody's idea of a morning. GBP Manager puts every review from every location into one inbox, sorted by what needs you first.
Filter by location, rating, reply status, sentiment and date
Reply templates with merge tags
AI-suggested drafts - never sent automatically (included with paid plans)
Near-real-time updates via push notifications
Every review from every profile you manage lands in a single stream. Filter by location, star rating, whether it has been answered, the sentiment of the text, or the date range, and the queue becomes a short list of what actually needs a reply today.
New reviews arrive through Google push notifications rather than a nightly poll, so a one-star review that lands at lunchtime is in front of you at lunchtime, not tomorrow.
Templates with merge tags cover the ninety percent of reviews that are a genuine thank-you, so answering them takes seconds rather than minutes. The reviewer name, location name and other fields fill themselves in.
For the reviews that need care, the AI assistant drafts a reply grounded in what the reviewer actually wrote, in your chosen tone. You edit it, and you send it. Nothing is ever posted to Google automatically.
Individual reviews tell you about individual visits. The aggregate tells you about the business. Star distribution and rating velocity show whether you are improving or drifting, and trending keywords show the words customers keep reaching for, in praise and in complaint.
When five reviews in a month mention parking, that is not five reviews. That is one operational problem you can fix.
Not every review is genuine. Our credibility engine reads your own authorized review data for patterns worth attention: the same reviewer hitting several of your locations, a sudden burst of one-star reviews with no text, or a rating that contradicts the sentiment of the words next to it.
These are shown as transparent signals - Trusted, Neutral or Suspicious - with the reasons stated. They are prompts for a human to look closer, never a verdict, and never grounds to ignore genuine criticism.
Review count and recency feed how prominent your profile is. The only safe way to build them is to ask every customer, in the same way, all the time. Google prohibits incentives and prohibits filtering out unhappy customers before they reach the review form.
GBP Manager generates a direct review link per location and helps you set a steady weekly ask target rather than gating who gets asked.
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